YOUR QUESTIONS, OUR ANSWERS: EVERYTHING YOU NEED TO KNOW ABOUT SSD

At Security and Self-Defence, we understand that you may have questions about our products, shipping policies, and more. We've compiled a list of frequently asked questions to help you find the answers you need.

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Product related faq's

Got a question? We’re here to help.

  • ARE BLANK GUNS AND GAS GUNS LEGAL TO OWN?

    The legality of owning blank guns and gas guns varies by location. It is essential to check your local laws and regulations regarding firearms and self-defence equipment before making a purchase.

  • HOW DO I CHOOSE THE RIGHT SELF-DEFENCE EQUIPMENT FOR MY NEEDS?

    Choosing the right self-defence equipment depends on various factors, including your comfort level, intended use, and local laws. We recommend considering factors like size, ease of use, and effectiveness in your decision-making process. Feel free to reach out to our customer support for personalised guidance.

  • WHAT TYPES OF SELF-DEFENCE EQUIPMENT DO YOU OFFER?

    We offer a wide range of self-defence equipment, including blank guns, pellet & BB guns, archery sets, hunting rifles, and tactical items like knives, gloves, and bags. Our goal is to provide you with a comprehensive set of options for your personal and group defence needs.

SHIPPING, DELIVERY and Refunds

  • DO YOU OFFER INTERNATIONAL SHIPPING FOR YOUR PRODUCTS?

    No, we offer delivery all over South Africa. During the checkout process, you can select your specific city or address for shipping options and costs.

  • HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

    Shipping times vary depending on your location within South Africa. Generally, you can expect your order to arrive within 3-5 business days.

  • DO YOU OFFER EXPEDITED SHIPPING?

    Yes, we do offer expedited shipping options for an additional fee. Please contact our customer support for more details.

  • WHAT IS YOUR RETURN POLICY?

    We offer a 30-day return policy on most items, provided they are returned in their original condition. Please refer to our full Return Policy for more details.


  • HOW DO I INITIATE A RETURN?

    To initiate a return, please contact our customer support team with your order number and reason for the return. They will guide you through the process.

  • DO YOU OFFER EXPEDITED SHIPPING?

    Yes, we do offer expedited shipping options for an additional fee. Please contact our customer support for more details.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept a variety of payment methods, including credit/debit cards, bank transfers, and secure online payment options.

  • DO YOU OFFER DISCOUNTS FOR NEW USERS?

    Yes, we offer a 50% discount for new users as a warm welcome to our community. Additional discounts and free delivery options are also available.

  • HOW CAN I REACH CUSTOMER SUPPORT?

    You can reach our customer support team via email, phone, or through our website's live chat feature. We're here to assist you with any questions or concerns you may have.

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