Refund Returns of Security and Self Defence please read this carefully, we want you to be happy with your purchase. However, if something isn’t right, we’re here to help. Below is everything you need to know about returning an item or getting a refund.

Order Cancellation

You have 24 hours to cancel your order without giving a reason. We understand that plans can change, so you can cancel before your order is processed for delivery.

  • You can cancel within 24 hours from the time we receive your order or when a third party, not the carrier, takes possession of your package.
  • If Courier guy pickup the Stock from our warehouse and you receive the products after that if you are not happy with products you can book Courier from your side (receiver) can be pay for Courier.
  • After products being receive at our warehouse company will be refund you only product price.
  • Registration, subscription, and processing fees are non-refundable. Only the product price can be refunded, following our policy.

To cancel your order, simply email us with:

  • Your Security and Self Defence ID
  • Your First and Last Name
  • The date you deposited the amount

We’ll review your request and let you know if it qualifies for a refund. Contact us at admin@securityandselfdefence.co.za for assistance.

Conditions for Returns and Refunds

To get a refund, please keep in mind:

  • Only the product price is refundable.
  • The item must be in its original condition, and the packaging should not be damaged.
  • Refund requests after the 24-hour period won’t be accepted.
  • Registration, signup, and subscription fees are non-refundable.
  • Processing fees won’t be refunded after a purchase is made.
  • No refund Exchange after 24 hours.

We reserve the right to deny a return or refund if it doesn’t meet these conditions. Once approved, we’ll notify you via email.

Your item is not eligible for return & refund if it meets with one of the following criteria:

  • The Blank Gun has been dry-fired* (see below description)
  • The Blank Gun has been damaged, scratched or defaced.
  • The Blank Gun has been opened, repaired, tampered with or modified.

*   Dry Firing is when a Blank Gun is ‘shot’ without there being a cartridge in the chamber. A dry fire could lead to serious damage and your warranty will be voided. 

You will be responsible for paying for your own shipping costs for returning your item. If the item is faulty or legible for return, your shipping costs will be refunded.

How Refunds Work

We’ll process your refund using the same payment method you used when placing the order. You won’t be charged extra for the refund.

Only Product Price will be refunded to you.

If you have any questions about our Refund and Returns Policy, feel free to get in touch.

Contact Us

Business Address:
Unit #29 Business park Cnr Le Roux and 877 Richards Dr, Halfway House, Midrand, Johannesburg, South Africa
Phone: +27 787843915
Email: sales@securityandselfdefence.co.za